Please read our terms and conditions of staying below
Prices: All prices include GST. Price is for accommodation only unless otherwise
indicated. Continental breakfast is extra & is charged to your credit card.
Children: We welcome children of all ages. We can provide by prior arrangement and
free of charge, a highchair and a travel cot; we do ask that you provide your own linen
for the cot.
Pets: Allowed at the discretion of the owner. You need to bring your own bedding for pets. A minimum $50 cleaning fee will be automatically charged if you do not clean if after your pets, this includes excrement & pet hair.
Booking confirmation & payment: 50% payment is required to confirm your reservation. Payments can be made by Credit Card or by cheque made payable to Heathcote Retreat Accommodation. All bookings are confirmed by email or letter. Balance is payable on the first day of your stay.
Guest numbers & Beds/rooms used: If you use extra bedding, sofa beds, bedrooms or have extra guests stay without notifying the property owners you will be automatically charged the additional rates as per our tarriffs.
Cancellation policy: Payment is fully refundable if the booking is cancelled 10 days prior to the booking date but a $25 admin fee is charged, if after this time we cannot re let the room you will be charged the full amount.
Non-availability of accommodation: We would only cancel your stay if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund monies paid by you for your booking. Our liability would not extend beyond this refund.
Allocated rooms: You are sent a room number on your booking confirmation. Management may change this room number at any time up to your checkin time.
Arrival: Your accommodation will be available to you from 2pm on the day of arrival, unless otherwise arranged.
Room departure: Please vacate your room by 10.00am, unless otherwise arranged.
Cleaning: Please leave your room clean & tidy on departure. If an excessive clean is required this will be billed to your credit card after departure.
No Smoking Policy: Please do not smoke in the rooms, if you do you will be billed a $150 cleaning fee. There are ash tray outside the rooms & in the garden areas for your to smoke.
Damage, breakage, lost keys, theft: Please take care when staying in our property. You are responsible and liable for any breakages or damage which you cause to the accommodation or its contents including the original artworks. We ask that you report any incidents when they occur. We do not normally charge for minor breakages, but we will charge your credit card or send you an invoice for repair if the damage or breakage is significant. Lost or unreturned keys will incur a $10 replacement fee. Theft of items will be charged for at the replacement value.
Books, Magazines & Children’s toys: These are for your enjoyment while you visit us, please do not remove from the rooms.
Liability: We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.